Customer Support

Why do schools choose KOI? We are friendly experts that achieve measurable outcomes with high-quality products, services, and supports for schools.

SERVICE OPTIMIZATION

Our passion is to collaborate with partners like you to provide services that deliver outcomes for administrators and impact learning.

EVIDENCE-BASED PRACTICES

Rest assured that we always use educational best practices that have met scientific scrutiny (and we can prove it) and deliver professional development services using research-based methods.

LEARNING CYCLE PLANNING

We listen to your near-term and long-term goals and outcomes then use data-based decision-making to guide the Planning, Implementation, Evaluation, and Continuous Improvement cycle with your organization.

ADVISORY SUPPORT

With thousands of educational practices to choose from, we can advise you and debunk fad from fabulous (scientifically, of course). Our educational experience and continued involvement in professional associations and academia keep us and our partners abreast of what really works in education.

PErsonalized PROFESSIONAL LEARNING

Differentiated Instruction is key in educating students as well as our professional adult educators. We customize all services for your unique needs and encourage schools to allow us to provide personalized Professional Development (PD) rather than a one-size-fits-all or one-and-done workshop or training.

FEEDBACK

We always seek and share evaluation results and comments from training participants. This ensures a continuous improvement cycle in delivery and implementation of your initiatives.

EDUCATION PLANNING TOOLS

We use research-based evaluation and assessment tools to analyze your growth both quantitatively and qualitatively so you can demonstrate impact to your employees, superintendent, board members, and parents.

CONTINUING EDUCATION

All our partners are eligible to receive our newsletter, participate in live webinars, and receive advanced notice of training, events, and conferences that we sponsor or recommend. We want to keep you in the loop and be a valuable part of your professional learning network.

TRAINING DAY PREPARATION

Sit back and relax as we take care of training registration and sign-in, all materials and supplies, and professional presentation delivery that will leave participants with increased skills, confidence, and ready to take action.

CUSTOMER SUCCESS MANAGER

Every customer is assigned a Success Manager who will monitor your progress, keep you connected and ensure we meet your expectations. Your immediate and long term satisfaction is our goal and we will do everything in our power to show how much we care.